FAQs
Looking for answers about Touroll?
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Frequently Asked Questions
Below are some common questions about Touroll E-Bike
What are hub motors?
Hub motors are located in the wheel hub. They present low maintenance requirements and provide consistent power delivery on flat terrain.
Is the battery removable?
Yes. The battery is removable and can be charged on or off the bike. You can lock it on your bike for high security.
Can I purchase an extra battery?
Yes, you can buy an extra battery from our official website or our official distributors.
Does the e-bike come with a charger?
Yes.
How do I recharge the battery pack?
The battery pack can be charged on or off the bike by plugging in the charger unit. The charger unit connects to a standard wall outlet. The charging time is around 6-8 hours.
What kind of assembly is required?
Your e-bike will arrive partially assembled (about 85%) and packaged in a standard bike box. The parts that need to be mounted include the front wheel, front mudguard, headlight, saddle, pedals, and handlebars. You can check the manual for a step-by-step guide.
What if there are any quality issues with the bike?
Touroll has a professional after-sales service team and a technical support team. You could get local maintenance services in Europe.
Where is the bike shipped from? And how many days can I get the bike after I place the order?
Our bikes are shipped from warehouses in Europe. It usually takes around 3-7 working days for shipment.
Can I ride this bike on a rainy day?
All of the electric components, including the battery pack, are designed to be water-resistant. However, we strongly recommend keeping it indoors on rainy days or in bad weather.
What is the maximum rider weight?
The maximum recommended rider weight is around 120kg for optimal performance.
Trekking E-Bike J1 & J1 ST
Below are some common questions about Trekking E-Bike J1 & J1 ST
Does the e-bike come with a display?
The J1/J1 ST bike comes with an LCD that shows various information, including real-time speed, battery level, assist level, riding distance, trip time, etc.
What braking system does it use?
Mechanical disc brake and e-brake.
What is the size of the frame?
The size of the frame is 27.5" x 17.5".
I’m 5'8". Can I use this bike?
Yes. The recommended rider height for J1 is 160-200cm (around 5' 3"-6' 7"), and for J1 ST is 155-195cm (around 5' 1"-6' 5").
Mountain E-Bike U1
Below are some common questions about Mountain E-Bike U1
Does the e-bike come with a display?
The U1 series comes with an instrument that shows the battery level and assist level. You can also
What braking system does it use?
The U1 series uses an advanced braking system consisting of an e-brake and dual disc brakes for enhanced safety.
What is the size of the frame?
The U1 26 has a frame size of 26"x17" and the U1 29 has a frame size of 29"x19".
I’m 5'8". Can I use this bike?
Yes. The recommended rider height of the U1 26 is 155-190cm (approx. 5' 1"-6' 3") and for the U1 29 is 160-195cm (approx. 5' 3"-6' 5").
Can I ride this bike off-road?
Yes. The U1 series features CST pneumatic off-road tires, which provide great traction and shock absorption for a smoother ride over diverse terrain.