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Warranty Information

At Touroll, we pride ourselves on delivering a service that's simple, dependable, and efficient for all products covered under our warranty. Below, you'll find a breakdown of warranty periods for our various products and accessories.


Frame 3 years
Front Fork 1 year
Controller 1 year
Motor 1 year
Charger 1 year
Battery 6 months
LCD Display 6 months
Chainwheel 6 months
Freewheel 6 months
Brake Assembly 6 months
Gear Shifter 6 months
Rear Derailleur 6 months
Front Light 6 months
Kickstand 3 months
Pedal 3 months
Others 14 days


Notes: the following conditions are not covered by the warranty

1. Water damage of the battery, motor and controller.
2. Man-made damage, self-modification, collision damage of spare parts, etc.
3. Tire puncture by sharp objects.

Our network of distributors, partners, sellers, and resellers are equipped to handle after-sales services directly for their customers. If you encounter any warranty-related issues with your Touroll product, simply reach out to the seller from whom you made the purchase. Be sure to provide all relevant order details, such as warranty cards, invoices, and receipts.

  • The order number from your online purchase through an authorized Touroll reseller.
  • A sales invoice.
  • A dated sales receipt from an authorized Touroll reseller.

For claims regarding shipping damage:

Upon receiving your order, we advise promptly inspecting the products for any signs of damage. Claims for freight damage must be made within 14 days of receiving the product. It's crucial to note any damages on the Bill of Lading before accepting the shipment. Additionally, we recommend documenting any damage with photographs and retaining all packaging and paperwork until the inspection process is complete.

If you need to report a damage claim, please contact our Customer Support team within 14 days of delivery for instructions on return, replacement, or refund. You can do so by submitting a ticket at

When it comes to warranty claims:

Buyers are required to provide sufficient proof of purchase, including an order number, sales invoice, or dated receipt from an authorized Touroll reseller. In some cases, multiple forms of proof may be necessary.

A detailed description of the defect must accompany the warranty claim, along with visible proof of the defect and the item's serial number (if applicable). Touroll will document any troubleshooting steps taken by the buyer and may request the return of the defective product for quality inspection.

Please ensure that the defective product is returned in its original packaging or approved packaging provided by the dealer.

It's important to note that warranty claims may be voided in certain situations:

  • The product exceeds the warranty period.
  • The product is lost or stolen.
  • The product is obtained for free or as a complimentary item.
  • The product is used in inappropriate conditions or manners, including but not limited to: drops, exposure to extreme temperatures, water damage, or improper operation.
  • The product has been altered from its original state, such as through modifications.
  • The product has been used with accessories that are incompatible.
  • Insufficient proof of purchase is provided by the buyer.
  • Unsupported software or firmware has been installed on the product.
  • Damage caused by the customer incurs repair and shipping costs for which the customer is responsible.
  • Customers send personal items to Touroll instead of Touroll products.
  • The product is purchased from an unauthorized reseller.

If your issue isn't covered by the warranty, replacement parts are available for purchase directly from us at competitive prices. If you can't find the parts you need on our website, please contact us at for assistance.

For repairs:

To request a repair, simply email us at, providing the serial number of the product, a description of the issue, any relevant photos or videos, and a copy of the invoice (in PDF format). We'll aim to respond within 24 hours of receiving your email.