The Touroll J2 e-bikegoes up to 100 km—plenty for most commutes or errands around the city.However, the actual range may vary slightly based on factors like rider weight, terrain inclines, wind speed, temperature, and assist level.

The Touroll J2 features a removable battery, you don't need to wheel the entire bike to a power outlet. Simply unlock the battery with the key and take itfor charging, which is super convenient and secure for urban commuters and daily users.

Yes, absolutely! Both models share the exact same 36V 15.6Ah removable battery, so they're fully interchangeable. Pop in a Pro battery and keep riding—no downtime, no worries.

The bike has an IPX4 waterproof rating, meaning all electronic components, including the battery pack, are water-resistant to light moisture but not completely waterproof. We strongly recommend not riding on rain or severe weather conditions. Remember to dry the bike after wet rides to keep the electronics in top shape.

Using the original charger, it takes about 8 hours to fully charge the battery from empty. For convenience, we suggest overnight charging or topping up during the day — perfect for busy e-bike owners maintaining their daily routine.

Yes! It is designed for riders between 160 cm and 195 cm (about 5'3" to 6'5"). With its 26-inch wheels and optimized frame, it delivers a comfortable riding posture for users in this height range.

It is recommended to maintain a tire pressure of 40–65 PSI. For optimal daily performance, keep it at 55-60 PSI to strike the best balance between rolling resistance and ride comfort on your e-bike.

The Touroll J2 is engineered for a pure, reliable riding experience, not supporting app connectivity currently. All essential controls and info are right on the intuitive LED instrument for straightforward operation.

Yes. Lithium batteries lose efficiency in low temperatures, potentially reducing range by 20%-30%—normal for e-bikes. To minimize this, chargethe battery and install it on the bike until riding. Also, do quick rust-prevention wipes since winter often brings more moisture or road grime.

Run the simple “BRAKE” checklist before longer trips:

• Battery: Is it fully charged and ready to go?
• Risk: Are tires inflated to 55-60 PSI with no visible cuts, punctures, or damage?
• Alignment: Do brakes feel sharp and responsive? Are gears shifting smoothly without skipping?
• Knots: Are all bolts, screws, and quick-release levers tight and secure?
• Essentials: Do you have your patch kit (like tools for tire repair ), phone, and maybe the charger for peace of mind?

To extend your e-bike battery life:

• a. Charge the battery after each use and avoid full depletion;
• b. Apply the original charger;
• c. For long storage (weeks/months), keep it at 60-80% and check monthly;
• d. Don’t charge in freezing temps (below 0°C/32°F);
• e. Remove the charger promptly after full charging;

These tips help maintain peak performance for your removable lithium battery.

Lithium batteries self-discharge slowly. For long-term storage without riding, follow our e-bike care guidelines: Charge to 60%-80% and check monthly to prevent total discharge damage.

After wet rides, wipe down the frame, chain, and brake discs with a dry cloth to prevent rust. Even with IPX4 water resistance on your electric bike, prompt cleaning will contribute to lifespan.