Postage Difference
Pairs well with
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
Our bikes are shipped from warehouses in Europe. It usually takes around 3-7 working days for shipment.
Customer Support
Please send email to support@touroll.com if you have any questions.
Warranty
We provide 1-Year warranty service.
14 Days Return
Worry-Free Promise.
FAQs
Please read our FAQs page to find out more.
What are hub motors?
Hub motors are located in the wheel hub. They present low maintenance requirements and provide consistent power delivery on flat terrain.
Is the battery removable?
Yes. The battery is removable and can be charged on or off the bike. You can lock it on your bike for high security.
What kind of assembly is required?
Your e-bike will arrive partially assembled (about 85%) and packaged in a standard bike box. The parts that need to be mounted include the front wheel, front mudguard, headlight, saddle, pedals, and handlebars. You can check the manual for a step-by-step guide.
Can I ride this bike on a rainy day?
All of the electric components, including the battery pack, are designed to be water-resistant. However, we strongly recommend keeping it indoors on rainy days or in bad weather.
I’m 5'8". Can I use this bike?
Yes. The recommended rider height for J1 is 160-200cm (around 5' 3"-6' 7"), and for J1 ST is 155-195cm (around 5' 1"-6' 5").